An adverse event is any unintended harm that occurs as a result of a health treatment. A side-effect or complication may include symptoms or harm that is expected to occur in a percentage of patients but even if it is, the problem should be reported to ensure that it is not occurring at an unacceptably high rate.
All health care involves some risk so it is important to know what the risks are and how likely they are to occur before you agree to have the treatment. The reason reporting a suspected adverse event to the relevant authority can help minimise the risk to others is because:
When you make a complaint ask to be informed of any action taken in relation to your complaint. Depending on the type and seriousness of the side-effect or complication you are reporting different levels of investigation should be undertaken. In general authorities will conduct a more thorough investigation if:
If you have made a report and would like to share the experience with us we would love to hear from you.